Diagnose it
What's wrong with your garage door?
Six failures account for nearly everything we get called out for. Find yours and we'll tell you what's likely broken and whether it's safe to keep using.
Call 214-733-2371Start here
Pick the one that sounds right
Described the way a homeowner would say it, not the way a parts catalog would.
- It sounded like a gunshot in the garageLoud bang, now it won't openWhat this means
- The door is hanging crooked or jammed in the openingIt came off the trackWhat this means
- It goes down a foot and reverses back upIt closes, then opens againWhat this means
- One side is higher than the otherIt's hanging crookedWhat this means
- Motor runs, door stays putThe opener hums but nothing movesWhat this means
- Daylight, water, or leaves getting inThere's a gap along the bottomWhat this means
Not on the list? That’s what the phone is for — describe it and we’ll tell you what we think before we come out.
The parts
How a garage door actually works
Almost every failure traces back to one of these eight components. The opener gets the blame far more often than it deserves — most of the time the problem is a spring, a cable, or a sensor.
Torsion spring
Carries the entire weight of the door. Rated in cycles, not years. The single most common failure.
Lift cables
Transfer the spring's force to the bottom of the door. When one goes, the door racks.
Vertical track
Guides the rollers. Bends easily — usually from a vehicle.
Rollers
Lose their bearings over time and eventually jump the track.
Opener
Moves an already-balanced door. It is not designed to lift a door with a broken spring.
Safety sensors
The two photo eyes near the floor. Knocked out of line more often than anything else on this list.
Get started
Tell us what's wrong
Tell us what's happening and where, and we'll call you back. If the door is stuck or a car is trapped, phone us — that's always faster.
- Hours
- Open 24 hours, 7 days a week
- Shop
- 1912 University Business Dr Suite 403, McKinney, Texas 75071
- Response time
- Same-day service on most repair calls placed before noon
Request service
Four quick questions. We’ll ask the rest when we call.